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Chicago Botanical Gardens - Fall 2002
 
 
 
 

 
 
 
 
 
 
 
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BIO
I'm a Marketing Junkie, short and simple.

I'm addicted to process.  Crave analytics.  And thirst for the creative side that brings it all together.

Customer loyalty makes me shiver.  And thinking about Brand Portfolio Strategy keeps me up at night.

I can quote Marketing Theory ad nauseum if required, but I'd rather focus our energies on getting things done and delivering results that speak for themselves.

When I was a consultant, people would introduce me as “Our Marketing Guru,” which is quite an honor, because once you're recognized as a guru, you can charge guru-level fees.  On the other hand, you can't really refer to yourself as a guru without people rolling their eyes — it's tough enough creating your own website for people to come learn about you.

Recent Adventures

Currently, I am the Chief Marketing Officer for TeliaSonera Eurasia, consisting of nine mobile operators in eight countries in Eurasia, including Moldova, Azerbaijan, Georgia, Kazakhstan, Uzbekistan, Tajikistan, Nepal and Cambodia.

Previously, I was the Chief Marketing Officer, Deputy General Director for MagtiCom Ltd., the largest mobile operator in the Republic of Georgiano, not the American state of Georgia, but the former Soviet Republic of Georgia in the Caucasus.

More important than titles is what we were able to accomplish during my two-year tenure:

  • Revenues up 17%

  • Active Subscribers up 31.2%

  • Non-Voice Revenue up 67%

  • Corporate Subscribers up 17%

Working for the largest company in a post-Soviet country certainly has its perks, but none of them are as rewarding as the experience of having to explain, justify and defend the basic tenants of Marketing and free-market capitalism practices on a daily (and sometimes, hourly) basis.

Here's a sample...

“Why do we need to spend money on Marketing Research?”

“What do customers know about mobile telephony that we don’t know?”

“How do we know that the Market Researchers actually got in a jeep, went out and talked to anyone?  Maybe they just made it up?”

“Does it really matter if the logo is always the same red?”

But, I didn't find it frustrating.  I loved it.  And, I fell in love with mobile telecom.  I told you, I am a Marketing Junkie.  It was my job to instill the same passion for Marketing as I had among those around me.

For more on my experience in the mobile telecom industry in Georgia, click here image.

Life as a Consultant

Prior to heading off to the Caucasus, I spent six years as a Marketing Consultant with Revenue Storm working with some of the very best and most recognizable organizations in the world, as well as companies you may not have heard of, but who do great things with their customers.

I traveled the globe helping to solve hundreds of thorny Marketing and Sales problems and improving the performance of literally tens of thousands of people. Client projects included extended engagements in Mexico, Brazil, Columbia, Argentina, Lithuania, Republic of Georgia, Netherlands, United Kingdom and France, as well as Silicone Valley, U.S.A a world of its own.

Clients

EDS
Kurt Salmon Associates
Cadence Software
SAS Institute
Keane
Creo Americas
Fifth Third Bancorp
California Eastern Labs (NEC) Lucent
Intel
Sprint
SAP Software

Ameritech
Navistar International
Grainger
Monsanto/Searle
OfficeMax
Olive Garden
Red Lobster
BP Amoco
Slack Barshinger Partners
Sun Microsystems

Why I love consulting...

It's an extraordinary opportunity to make a significant impact in a short time.

As a consultant, you work with people who know their business, but need help seeing the forest through the trees.

It's an incredible experience to see them grow in their own roles and to unlock some of their thinking to take their companies (and their careers) into places they never thought was possible.

As a consultant, you can navigate the myriad of client politics a lot more deftly than as an employee, which allows you to get more done with fewer obstacles.

Lastly, you are provided with unparalleled access to people, business plans, information, strategies and clients, which allows you to have an astonishing look into the why's and how's of business success and failure.  It's this insight that helps me come up with new ideas, consulting methodologies, tools and the experience to know what will work and what will have the most impact on revenue.

How does one become a consultant?

It's not like you can just sign up for the Consulting 101 class at business school.  And in any case, I never went to business school.

Becoming a consultant was a transitional process for me.  I went from having spent eight years in various corporate Marketing roles to one of the largest Advertising Agencies in the world, TMP Worldwide.  As an Account Director, I not only took care of the teams serving the clients, but I also had to take care of the client executives, as well as bring in new clients.

Being recruited to become the Marketing Director at a firm that had a fledgling consulting practice also helped.  Not before too long, I was able to put things in order at HQ and then salespeople started clamoring for me to come out and meet with prospects to talk about their vulnerabilities in the Marketing area.

Becoming a Marketing Consultant requires that you have a Point of View AND you have the experience and track record to warrant your opinions and recommendations.  It's about Thought Leadership and the ability to transfer all of this to your clients so that they can become self-reliant.

As the Marketing Practice Leader, I worked with clients from a variety of industries who all had one thing in common: a strong need to accelerate revenue, align critical resources and generate demand in the marketplace. My primary role was to help clients develop a Go to Market Strategy and align their Sales and Marketing Teams around executing the strategy.

For more on the Revenue Storm Story, click here image.

Consulting led me to Boston and Boston is where I met my wife, Patty.  Meeting Patty was clearly serendipitous, because she introduced me to the wonders of Georgia which opened up a whole new world for me.

The Suburbs Begin to Call

Prior to Revenue Storm, I was the Director of Marketing for Holden Corporation, an international global sales effectiveness firm.

Working with LaVon Koerner, one of the original co-founders of Revenue Storm, and who had been the President of Holden during this period, I installed a Marketing infrastructure that improved market penetration and built a more consistent and dependable sales pipeline.  Also worked with clients in the areas of Sales and Marketing Alignment, Competency Mapping, Selection and Recruiting Systems, Competitive Positioning and Product Life Cycle Management.

The Siren of the Agency Side

Having been on the "Client Side" while working with cutting edge advertising and public relations agencies,  I had a bird's eye view of how to maximize the effectiveness of the agency/client relationship.  As the senior Group Account Director in Chicago for the 10th largest advertising agency in the world, I led the account teams responsible for $25 million in agency business.  Clients included Monsanto/Searle, OfficeMax, Ameritech, Navistar International, Red Lobster, Olive Garden, Target and Bahama Breeze.

Playing nice with a monster — Monster.com...

At the time I joined the firm, TMP Worldwide had recently acquired Monster.com, one of the largest, most successful portals on the Internet, and was trying to figure out how to capitalize on their new purchase across the company.  In 1998, the Internet bubble was still a small blip on business marketers' radar screen and Monster.com needed some serious help in establishing a footprint with large employers.

Working with Monster.com provided me with an opportunity to witness first-hand how and why acquisitions like these fail. 

It also allowed me an opening to develop an "Island of Excellence" within the Chicago office for developing Strategic Hiring Plans (SHP's) that were fully integrated and enabled us to differentiate ourselves from our competitors.

Corporate Marketing

I started out learning Direct Marketing at the rate of 150,000 consumer mailings per month as a Marketing Coordinator with a leading affinity-based travel subsidiary of Cendant while working my way through a BFA at the School of the Art Institute of Chicago.  With a Minor in Graphic Communications, I quickly delved into the land of traffic, production and art direction.

I went on to work for the premier Marketing association for the financial services industry, FIMA (Financial Institutions Marketing Association), where I eventually took over Business Development and was responsible for developing publishing distribution channels, conference development, author/publisher relationships, and cooperative syndicated research projects.

Author of Retail Fee Income Strategies...

While at FIMA, I conducted a benchmark study of retail fee income strategies at more than 4,000 financial institutions, which lead to a book deal.  Retail Fee Income Strategies led to a number of speaking engagements and articles in the press as it quickly became a handbook to world-class practices in retail banking.

Long out of print, it's already a classic and can sometimes be found on Amazon.com.  

How FIMA fostered my interest in Marketing and provided a critical foundation of Best Practices...

FIMA's role was to provide financial services marketers with workshops, software, publications and networking resources in order to help them advance in their skills and practices.  With more than 30 conferences a year, FIMA provided me with a graduate-level education in Marketing over the four years I was with the firm.

I was exposed to the "Best of the Best" in marketing services and had a chance to interface with some of the best minds in the business — gurus and practitioners.

But, it was Brad Rodman, FIMA's VP of Marketing, who really brought it all together for me.  Brad was a real guru who was nearing retirement when I first joined FIMA.  He took me under his wing, mentored me and provided opportunities to make mistakes and take risks.

After FIMA, I went on to take over Corporate Marketing responsibilities for Reid Psychological Systems, a Human Resources consulting firm.  Reid was the place where I would hone and polish my skills as a marketer, eventually creating an award-winning MarCom program which built Reid into “One of the Ten Most Recognized Brands in HR."

Building and leading a winning Marketing Team...

Even a guru-in-the-making can't do it all by himself.  With a team of 11, Reid offered me the human capital I needed to establish and manage the Marketing processes that would help us grow the company by 63% on an annualized basis over four years.

Working for a leader in preemployment screening, I came to appreciate the following axioms:

  • Hire the best available talent for the job

  • Don't be afraid to hire people stronger than you

  • Be an advocate for your team members

  • Train.  Train.  Train.  Invest in your people

  • Foster a culture for the team to bond to

  • Help people understand the business value of their contribution — then encourage them to challenge and reinvent their roles and tasks

Reid provided a Tabula Rasa, allowing me to build a world-class brand, while launching more than 20 new products and entering new, previously untapped  markets (healthcare and hospitality).  Advertising, PR, Web Marketing, Telemarketing, Lead Generation, Mega-Deal RFP's, Direct Mail, Trade Shows — you name it.  We used the whole Marketing Toolkit and we built an incredible Revenue Generating Engine!

An American in Paris

From 1989-1990, I worked as a photojournalist based out of Paris, France, and was an eyewitness to the fall of the Berlin Wall and the demise of the Iron Curtain in Eastern Europe.  This experience provided me with a lifelong obsession for exploring and understanding new cultures — something that's helped me immensely in working with so many international clients.

Chicago Botanical Gardens - Summer 2002