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BIO
I'm a Marketing Junkie, short and simple.
I'm addicted to process. Crave analytics. And thirst for the
creative side that brings it all together.
Customer loyalty makes me shiver. And thinking about Brand Portfolio
Strategy keeps me up at night.
I can quote Marketing Theory ad nauseum if required, but I'd rather focus
our energies on getting things done and delivering results that speak for
themselves.
When I was a consultant, people would introduce me as “Our Marketing
Guru,” which is quite an honor, because once you're recognized as a guru, you can charge guru-level fees.
On the other hand, you
can't really refer to yourself as a guru without people rolling their
eyes — it's tough enough
creating your own website for people to come learn about you.
Recent Adventures
Currently, I am the Chief Marketing Officer for
TeliaSonera Eurasia, consisting of nine mobile operators in eight countries in
Eurasia, including Moldova, Azerbaijan, Georgia, Kazakhstan, Uzbekistan,
Tajikistan, Nepal and Cambodia.
Previously, I was the Chief Marketing Officer,
Deputy General Director for
MagtiCom Ltd., the largest
mobile operator in the
Republic of Georgia — no, not the American state of
Georgia, but the former Soviet Republic of Georgia in the Caucasus.
More important than titles is what we were able to
accomplish during my two-year tenure:
Working for the largest company in a post-Soviet
country certainly has its perks, but none of them are as rewarding as the
experience of having to explain, justify and defend the basic tenants of
Marketing and free-market capitalism practices on a daily (and sometimes,
hourly) basis.
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Here's a sample...
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“Why do we need to spend money on Marketing Research?”
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“What do customers know about mobile telephony that we don’t know?”
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“How do we know that the Market Researchers actually got in a jeep, went out and talked to
anyone? Maybe they just made it up?”
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“Does it really matter if the logo is
always the same red?”
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But, I didn't find it frustrating. I loved
it. And, I fell in love with mobile telecom. I told you, I am a
Marketing Junkie. It was my job to instill the same passion for Marketing
as I had among those around me.
For more on my experience in the mobile telecom
industry in Georgia, click here
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Life as a Consultant
Prior to heading off to the Caucasus, I spent
six years as a Marketing Consultant with Revenue Storm working with some of the
very best and most recognizable organizations in the world, as well as companies
you may not have heard of, but who do great things with their customers.
I traveled the globe
helping to solve hundreds of thorny Marketing and Sales problems and improving
the performance of literally tens of thousands of people. Client
projects included extended engagements in Mexico, Brazil, Columbia, Argentina,
Lithuania, Republic of Georgia, Netherlands, United Kingdom and France, as well
as Silicone Valley, U.S.A — a world of its own.
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Clients
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EDS
Kurt Salmon Associates
Cadence Software
SAS Institute
Keane
Creo Americas
Fifth Third Bancorp
California Eastern Labs (NEC) Lucent
Intel
Sprint
SAP Software |
Ameritech
Navistar International
Grainger
Monsanto/Searle
OfficeMax
Olive Garden
Red Lobster
BP Amoco
Slack Barshinger Partners
Sun Microsystems |
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Why I love consulting...
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It's an
extraordinary opportunity to make a significant impact in a short time.
As a consultant, you work with people who know their business, but need help
seeing the forest through the trees.
It's an incredible experience to see them grow in their own roles and to
unlock some of their thinking to take their companies (and their careers)
into places they never thought was possible.
As a consultant, you can navigate the myriad of client politics a lot more
deftly than as an employee, which allows you to get more done with fewer
obstacles.
Lastly, you are provided with unparalleled access to people, business plans,
information, strategies and clients, which allows you to have an astonishing
look into the why's and how's of business success and failure. It's
this insight that helps me come up with new ideas, consulting methodologies,
tools and the experience to know what will work and what will have the most
impact on revenue.
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How does one become a consultant?
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It's not like you can just sign up for the Consulting 101
class at business school. And in any case, I never went to
business school.
Becoming a consultant was a transitional process for me. I went
from having spent eight years in various corporate Marketing roles to
one of the largest Advertising Agencies in the world, TMP Worldwide.
As an Account Director, I not only took care of the teams serving the
clients, but I also had to take care of the client executives, as well
as bring in new clients.
Being recruited to become the Marketing Director at a firm that had a
fledgling consulting practice also helped. Not before too long, I
was able to put things in order at HQ and then salespeople started
clamoring for me to come out and meet with prospects to talk about their
vulnerabilities in the Marketing area.
Becoming a Marketing Consultant requires that you have a Point of View
AND you have the experience and track record to warrant your
opinions and recommendations. It's about Thought Leadership
and the ability to transfer all of this to your clients so that they can
become self-reliant.
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As the Marketing Practice Leader, I worked with
clients from a variety of industries who all had one thing in common: a strong
need to accelerate revenue, align critical resources and generate demand in the
marketplace. My primary role was to help clients develop a Go to Market Strategy
and align their Sales and Marketing Teams around executing the strategy.
For more on the Revenue Storm Story, click
here
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Consulting led me to Boston and Boston is where I
met my wife, Patty. Meeting Patty was clearly serendipitous, because she
introduced me to the wonders of Georgia which opened up a whole new world for
me.
The Suburbs Begin to Call
Prior to Revenue Storm, I was the Director of
Marketing for Holden Corporation, an international global sales effectiveness
firm.
Working with
LaVon Koerner,
one of the original co-founders of Revenue Storm, and who had been the President
of Holden during this period, I installed a Marketing infrastructure that
improved market penetration and built a more consistent and dependable sales
pipeline. Also worked with clients in the areas of Sales and Marketing
Alignment, Competency Mapping, Selection and Recruiting Systems, Competitive
Positioning and Product Life Cycle Management.
The Siren of the Agency Side
Having been on the "Client Side" while working with cutting
edge advertising and public relations agencies, I had a bird's eye
view of how to maximize the effectiveness of the agency/client relationship. As the senior Group Account Director in
Chicago for the 10th largest advertising agency in the world, I led the account
teams responsible for $25 million in agency business. Clients included
Monsanto/Searle, OfficeMax, Ameritech, Navistar International, Red Lobster,
Olive Garden, Target and Bahama Breeze.
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Playing nice with a monster — Monster.com...
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At the time I joined the firm, TMP Worldwide had recently
acquired Monster.com, one of the largest, most successful portals on the
Internet, and was trying to figure out how to capitalize on their new
purchase across the company. In 1998, the Internet bubble was
still a small blip on business marketers' radar screen and Monster.com
needed some serious help in establishing a footprint with large
employers.
Working with Monster.com provided me with an opportunity to witness
first-hand how and why acquisitions like these fail.
It also allowed me an opening to develop an "Island of Excellence"
within the Chicago office for developing Strategic Hiring Plans (SHP's)
that were fully integrated and enabled us to differentiate ourselves
from our competitors.
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Corporate Marketing
I started out learning Direct Marketing at the rate of 150,000
consumer mailings per month as a Marketing Coordinator with a leading
affinity-based travel subsidiary of Cendant while working my way
through a BFA at the School of the Art Institute of Chicago. With a Minor
in Graphic Communications, I quickly delved into the land of traffic, production
and art direction.
I went on to work for the premier Marketing
association for the financial services industry, FIMA (Financial Institutions
Marketing Association), where I eventually took over Business Development and
was responsible for developing publishing distribution channels, conference
development, author/publisher relationships, and cooperative syndicated research
projects.
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Author of Retail Fee Income Strategies...
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While at FIMA, I conducted a benchmark study of retail
fee income strategies at more than 4,000 financial institutions, which
lead to a book deal. Retail Fee Income Strategies led to a
number of speaking engagements and articles in the press as it quickly
became a handbook to world-class practices in retail banking.
Long out of print, it's already a classic and can sometimes be found on
Amazon.com.
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How FIMA fostered my interest in Marketing and provided a critical
foundation of Best Practices...
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FIMA's role was to provide financial services marketers
with workshops, software, publications and networking resources in order
to help them advance in their skills and practices. With more than
30 conferences a year, FIMA provided me with a graduate-level education
in Marketing over the four years I was with the firm.
I was exposed to the "Best of the Best" in marketing services and had a
chance to interface with some of the best minds in the business — gurus
and practitioners.
But, it was Brad Rodman, FIMA's VP of Marketing, who really brought it
all together for me. Brad was a real guru who was nearing
retirement when I first joined FIMA. He took me under his wing,
mentored me and provided opportunities to make mistakes and take risks.
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After FIMA, I went on to take over Corporate
Marketing responsibilities for Reid Psychological Systems, a Human Resources
consulting firm. Reid was the place where I would hone and polish my
skills as a marketer, eventually creating an award-winning MarCom program which
built Reid into “One of the Ten Most Recognized Brands in HR."
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Building and leading a winning Marketing Team...
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Even a guru-in-the-making can't do it all by himself.
With a team of 11, Reid offered me the human capital I needed to
establish and manage the Marketing processes that would help us grow the
company by 63% on an annualized basis over four years.
Working for a leader in preemployment screening, I came to appreciate
the following axioms:
Hire the best available talent for the job
Don't be afraid to hire people stronger than you
Be an advocate for your team members
Train. Train. Train. Invest in
your people
Foster a culture for the team to bond to
Help people understand the business value of their
contribution — then encourage them to challenge and reinvent their
roles and tasks
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Reid provided a Tabula Rasa, allowing
me to build a world-class brand, while launching more than 20 new products and
entering new, previously untapped markets (healthcare and hospitality).
Advertising, PR, Web Marketing, Telemarketing, Lead Generation, Mega-Deal RFP's,
Direct Mail, Trade Shows — you name it. We used the whole Marketing
Toolkit and we built an incredible Revenue Generating Engine!
An American in Paris
From 1989-1990, I worked as a photojournalist
based out of Paris, France, and was an eyewitness to the fall of the Berlin Wall
and the demise of the Iron Curtain in Eastern Europe. This experience
provided me with a lifelong obsession for exploring and understanding new
cultures — something that's helped me immensely in working with so many
international clients.
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